Can not connect to FXCM with real account

The owners of real accounts in FXCM broker may have problems with connecting to the terminal PTMC (error Timeout ...). Below is a guide how to solve this problem.

Important: This guide is suitable only for type of accounts "Standard", "Active trader" and "Premium". If your account has a type "Mini", then, unfortunately, you will not be able to trade on the PTMC platform.

Four simple steps will allow you to start trading through PTMC:

• Go to FXCM website and login to MY FXCM (your personal cabinet) for the account you want to move under PTMC platform.
• Under Account Settings you will see “Referring Broker Designation”, click there, then write full name – Protrader.
• Click “Submit” for the request to be made.

Enjoy your trading with PTMC platform! If you have any additional questions, please contact us immediately.

PTMC team