The owners of real accounts in FXCM broker, who use MT4 terminal, may have problems with connecting to the terminal PTMC (error Timeout ...). Below is a guide how to solve this problem.
Important: This guide is suitable only for type of accounts "Standard", "Active trader" and "Premium". If your account has a type "Mini", then, unfortunately, you will not be able to trade on the PTMC platform.
Four simple steps will allow you to start trading through PTMC:
- Close or log out from MT4.
- Go to FXCM website and login to MY FXCM (your personal cabinet) for the account you want to move under PTMC platform.
- Under Account Settings you will see “Referring Broker Designation”, click there, then write full name – Protrader.
- Click “Submit” for the request to be made.
Enjoy your trading with PTMC platform! If you have any additional questions, please contact us immediately.