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Refund / Return Policy

PTMC trading platform is available for download and is fully functional. We provide a 15-day free trial period with Multi-Asset license type to let you fully evaluate the software to ensure it meets your needs prior to making a purchase decision.

During your trial period, our support staff are available to assist in installation and configuration via email, online chat. We strongly recommend that all customers download, install, and test the trial version of PTMC platform prior to making a purchase

Refund Procedure

Requests for refunds should:

  • be sent within ten (10) working days since the moment of the PTMC Community balance depositing;
  • be sent at the following e-mail address:;
  • contain a reasonable explanation why you are applying for a refund.

After your request is approved, the money will be returned within twenty (20) days.

We do not provide refunds for purchasing of any of PTMC license. The fact of any license purchasing after the PTMC Community balance depositing implies that you agree with the above conditions and accept the absence of such refunds.

Acceptance of this Policy

It is your responsibility to familiarise yourself with this refund policy. By placing an order for PTMC platform, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy. If you do not agree with or fully accept the terms of this refund policy, please cancel your purchasing process.

Please contact us should you have any questions regarding our refund policy.

PTMC is a professional trading platform that combines all the best charting and analytical tools to trade on different financial markets. It is developed by PFSOFT UK LTD, a global provider of trading technology for banks & brokers
© 2017. PTMC is based on Protrader technology
20 Centenary Avenue
South Shields, Tyne and Wear,
NE34 6QH
United Kingdom
Support & Development
PFSOFT Ukraine
Office #701
Mechnikova Street, 10B
49000, Dnipro, Ukraine
Contact us
Phone: +380 56 740 30 01
Skype: PTMC_support
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