Really slow and bogged down PTMC
Recently, the platform has been lagging and freezing quite a bit, and in some instances crashing completely.
I have 5 workspaces with 4-5 charts per workspace, candles and maybe 2 indicators max on half the charts, but mostly objects drawn with the drawing tools. I'm running with Core i5m, 8GB RAM, 64-bit OS, and the latest 1.0.57 Build. I've checked my system resources, and I'm typically <50% RAM usage with plenty of CPU headroom.
I've also recently been experimenting with P&F charts, which seems to exacerbate the issue. I'm stumped on how to keep the platform running smoothly so I can finally make the switch from the fossil that is M T. Please send help!
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danielcarlosjohnson | 03.11.2016
- Modified by Makuschenko Sergey 16.07.2017, 23:09
Hello, danielcarlosjohnson!
Thank's for your feedback.
Please, send more information:
- What the connection do you use?
- Which combinations of aggregations and indicators are you using on the Charts?
It would be great if you could send us your workspaces. You can find your workspaces in: ...\Documents\ProtraderMC (64 bit)\My workspaces
Our email: info@protrader.org
I was able to connect with a support rep over Team Viewer within hours of posting the issue. After providing workspace files, the rep wasn't able to reproduce the lag and freeze I am experiencing with the platform, but was able to confirm the issue through Team Viewer Stream. At the time, the support rep needed time to further study the Point & Figure chart aggregation and whether indicators affected performance.
I am impressed with the swiftness of support and hope the issue can be resolved.
