Cannot login in desktop version.

Why i cannot log in Desktop version with the registered login/password. I use windows 10 x64 and install 32bit version of PTMC

Morakot Pookhlibmuang | 19.07.2016
Modified by PTMC team 21.09.2016, 14:26

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Morakot Pookhlibmuang | 19.07.2016

need suggestion

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Morakot Pookhlibmuang | 19.07.2016

with the same login/password, i can login in the web version

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PTMC Support | 19.07.2016

Hello, wxpress01!

Please, describe / make a screen of the message that displaying when you're trying to log in.

For example :

Also, check your connection parameters with the following example :

Regards, PTMC Support.

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Morakot Pookhlibmuang | 19.07.2016

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Morakot Pookhlibmuang | 19.07.2016

but the same login/password, it works for the web version.

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Morakot Pookhlibmuang | 19.07.2016

with the same login/password, here is my web version.

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PTMC Support | 19.07.2016

Please, give us more information to help you :

Do you have the same connection parameters?

What is the final stage of connection?

I mean, when you're trying to log in, in your screenshot displayed the "connecting" message. It's possible, that your platform needs more time until you log in.

Do you have the Saved Workspaces? [If you have your own workspaces, log in can take more time.]

Regards, PTMC Support.

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Morakot Pookhlibmuang | 19.07.2016

PTMC Support

right, default setting as you show, just use username/password. I run Windows 10 x64 bit

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PTMC Support | 19.07.2016

Can you give us your skype [or other chat that you use], to solve the problem faster?

If you don't mind, please, send it on our email : qa.ptmc@gmail.com , or add it to the forum.

Regards, PTMC Support.

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Morakot Pookhlibmuang | 20.07.2016

PTMC Support

i tried demo account of fxcm, it can login with desktop version.

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Morakot Pookhlibmuang | 22.07.2016

still cannot login to desktop version....

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