Long-standing Protrader MC crashing bug caused by chart line
Hi,
I've finally figured out that the long-standing crashing bug issue is caused by lines on a chart.
For example, if you draw a trend line and that trend line happens to be in the vicinity of the current price action then not only does it slow down the entire program until it is unworkable, it also causes the computer to crash.
This happened on Friday during Non-Farm Payroll on the Aussie chart when the price action was intense near a trend-line. It crashed my computer twice within 5 minutes. I took out the lines and everything was ok. The severe lag disappeared and my computer didn't crash after.
I left the horizontal lines on the chart as I don't think they cause this issue. Also, I've not tested this with any other chart elements. Only lines that can be drawn at any angle seem to cause this problem.
Regards.
Hello, AminderG !
Thank you for your request.
We'll try to reproduce the problem.
Do you have any additional information about this case?
I mean :
- Do you use only lines (trend lines)?
- What timeframe do you use?
- Is the version of your platform 32/64?
- How many charts do you have in the platform?
Regards, QA Engineer.
Hello,
Version used = 64-bit. Same issue on 32-bit.
I have 6 charts in a 3x2 grid in 6 different timeframes: 1m, 5m, 15m, 30m, 1H, 1D. Drawings are synchronised across all charts.
Issue caused with trend lines on the charts. Horizontal lines not a problem as far as I can tell. Program becomes extremely unresponsive and causes random crashes. This happens when the price is close to one of the trend lines during a busy session. There might be other undiscovered scenarios which cause the program to crash.
Switching tabs to another security in a similar grid formation makes the program responsive again. This security has no drawings on it. Switching back to the security with trend lines on it makes the problem re-appear - i.e. program really slowing down.
Take out all the trend lines, and the program becomes responsive again.
Hope that helps.
Regards.
