Trades Stay Active in the Position Tab

When I try to close out a trade sometimes or limit orders, the orders do not always clear. This is scary because even though when I try to close the order again, it will say already closed, but in the PNL section, I see my balance being updated. When I reboot the system, it goes away.

Williams Chris | 21.09.2016

Replies

PTMC Support | 03.06.2016

Hello, chrisbiz1e!
Thank you for your request.

I've sent the problem to developers.
We'll try to catch it and fix ASAP.

Regards, QA Engineer.

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Peters Victor | 19.06.2016

Some trades opened at Market are not visible in Position panel for some time. I have to wait for several minutes for the position to appear.

Some trades stay unvisible. See Gold spot in the screen shot. The trade was placed at Market and was visible in the Log. The trade was also visible in the web monitor of LMAX. Not visible in Positions panel.

After closing the software and reopening, the position became visible.

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PTMC Support | 21.06.2016

Hello, chrisbiz1e!

The problem will be solved in the new release version (24/06/2016).

And Hi to Peters Victor!

At the moment, we are thinking how to solve this problem.

As soon as we have more information - we will inform you.

Regards, Support PTMC.

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PTMC Support | 11.07.2016

Hello, Peters Victor!

We have updated the PTMC on last week. Bug with display positions have not reproduced.

Please, tell us, do you still have the problem with display positions?

Regards, PTMC Support.

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Williams Chris | 11.07.2016

I'm sorry that I'm just now seeing this thread again. Thanks for the fix!

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