Bars do not update

I am running PTMC x64 on windows 8.1. Your demo server. I have open GBPCAD, 30second, 1m, 2m. The bars do not update in real time on these charts. I have to keep using REFRESH. I cannot make an evaluation of PTMC for real trading if it won't refresh in demo!

I tried exiting and relaunching. This does not fix it.

mail regit | 15.08.2016
Modified by PTMC team 21.09.2016, 12:48

Replies

PTMC Support | 15.08.2016

Hi, mail regit!

Try to reopen new Chart / new workspace.

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mail regit | 15.08.2016

Thanks for the idea, but that does not work.

First, I opened a new chart in the same Workspace. That chart does not update unless I click Refresh.

Next, I created a new Workspace and opened a new chart. That chart also does not update unless I click Refresh.

I am running PTMC x64 1.0.40

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PTMC Support | 15.08.2016

We would like to try help you online through the Teamviewer. Have you a free time and Teamviewer?

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mail regit | 15.08.2016

I will download TeamViewer in a few minutes...

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mail regit | 15.08.2016

I have TeamViewer session ready

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mail regit | 15.08.2016

QA helped to get the problem timeframe to update the bars. However, several hours later, it again stopped updating and only Refresh gets it to update.

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PTMC Support | 16.08.2016

We will try to solve your problem. When will any result - we'll let you know.

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