Missing Indicator for a Day

Hi,

Using the inbuilt PivotPoint indicator it doesn't render for a previous day on one symbol. Other symbols render fine. It also renders for this day if I change the data type from bid to ask. Is it possible there is a problem with the stored chart data?

Any ideas?

Thanks

Bid:

Ask:

tmfdouglas | 08.03.2017

Replies

PTMC Support | 09.03.2017

Hello, tmfdouglas!

We will try to reproduced this bug and fix it.

It also renders for this day if I change the data type from bid to ask.

In the next time, if this is bug will appear again please try refresh Chart.

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tmfdouglas | 10.03.2017

Thanks for the suggetested fix although have tried and hasn't worked. There's an extra missing day too.

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PTMC Support | 10.03.2017

Do you have TeamViewer?

Through it we can see problem and try to help you.

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tmfdouglas | 13.03.2017

I don't but could probably get it, although what hours does the support team work? I'm based in the UK and would struggle during normal business hours.

Thanks

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PTMC Support | 14.03.2017

What time is good for you? We will try to be on the work.

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tmfdouglas | 14.03.2017

Thanks, although I've deleted the database file from

AppData\Roaming\ProtraderMC Beta (64 bit)\offline\FXCM_Demo

which has resolved the issue.

In case it's useful for debugging I've emailed the database file to you.

Will reply to this post if it happens again.

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